About Clipia
The company Nordalis AB (559543-5305) is based in Kungsör. The company's postal address is Drottninggatan 40A, 73631 Kungsör.
If you wish to contact us, send an email to info@clipiashop.online with your matter and your contact details and we will get back to you shortly.
Orders
After you have completed your order, it may take 2-5 business days to process before the goods are shipped. You will receive an email with a tracking number as soon as your goods have been shipped from our warehouse.
If any issue should arise with the tracking number or your order, please contact us immediately by email at info@clipiashop.online
Delivery
Our normal delivery times are 5-10 days. NOTE! Orders placed on weekends are shipped no earlier than the following Monday.
If delays in delivery should occur (without us having informed you of a longer delivery time), you should contact us at email address: info@clipiashop.online
Prices
All prices in the store are stated in Swedish kronor (SEK), and VAT is not included in the price. It is important to be aware that any customs fees and VAT may be added to your purchase. As a customer, you are responsible for covering these costs if they occur.
We reserve the right for price changes caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a 30-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must notify us that you regret your purchase. The message must be sent to us at info@clipiashop.online. Your message must clearly state your name, address, email address, order number and which goods the return concerns.
You should immediately and no later than within 30 days after the withdrawal notice return the products to us.
You are responsible for return shipping, delivery and the condition of the products upon return, therefore the products should be sent well packaged and in the original packaging. If you want a return label from us, a cost of 75 SEK will be added. The amount is automatically deducted from your refund once the return has been received and approved.
From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the item in the case of a used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that, due to health or hygiene reasons, have been sealed and where the seal has been broken by you.
Products that are sealed audio or video recordings and where the seal has been broken by you.
Custom-made product, which has been specially tailored for you or has a clear personal character according to your wishes.
Services that have been completed and where you have expressly consented to the service beginning without right of withdrawal.
Goods that can quickly deteriorate, for example food.
Single issues of newspapers or magazines.
For more about the statutory right of withdrawal, see here
5.2.1 The right of withdrawal - goods in packages:
If you purchase a package with several copies of the same product and use one or more copies from the package, you cannot withdraw the used copy and request a refund for the individual copy. To be entitled to the right of withdrawal/refund, the entire package and all copies of the product in it must be in new condition, unused and show no signs of wear.
Complaints and claims
We inspect all products before they are sent to you. Should the product nevertheless be damaged or incorrectly delivered when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the fault free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any faults and defects must always be complained about to info@clipiashop.online where you state your name, address, email address, order number and a description of the fault.
If we are unable to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to deny a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the Swedish National Board for Consumer Disputes, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances may for example be labor disputes, fire, war, government decisions, reduced or failed delivery from supplier.
Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right for any printing errors on this website as well as final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on screen, photo quality and resolution. We always try our best to display the products as accurately as possible.
Information about Cookies
According to the Electronic Communications Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority's website.
Personal data
By shopping at Clipia, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
Clipia is responsible for the processing of personal data that you as a customer have provided to us. Your personal data is processed by us in order to handle your order and in cases where you have requested newsletters or promotional offers - in order to adapt the marketing to your individual needs.
The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns and similar mailings take place after consent from you.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, the personal identity number is also stored by the payment provider. The information is stored to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna, Mastercard, Visa, Maestro.
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: Early Bird and Postnord
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, first name, last name and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use Klaviyo for sending newsletters.
10.5 The right of access
You have the right to receive an extract of all information that exists about you with us. The extract is delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to deletion, such as if it must be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
10.8 Data protection officer
Clipia is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Swedish National Board for Consumer Disputes, see arn.se. For residents of another EU country than Sweden, complaints can be submitted online via the European Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
In the event of any dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.